Accessibility Statement

Boona is committed to making its website and software usable by as many people as possible, including people who use screen readers, keyboard-only navigation, magnification or other assistive technology.

This statement covers the boona.app website, the Boona business dashboard, and the Boona booking widget that salons embed on their own sites. It is published in connection with the European Accessibility Act (Directive (EU) 2019/882).

The applicable standard is EN 301 549, which incorporates the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

Boona is partially conformant with WCAG 2.1 Level AA.

"Partially conformant" means that some parts of the content do not yet fully conform to the standard. We are stating this rather than claiming full conformance, because we have not completed the remediation work described in section 3 and we would rather tell you the truth than pass an audit on paper.

Across the marketing site and the booking widget:

• Semantic HTML structure with proper heading hierarchy and landmark regions;
• Keyboard navigation through interactive elements, with visible focus indicators;
• Text alternatives for meaningful images;
• Accessible names on icon-only controls and social links;
• Responsive layouts that reflow without horizontal scrolling down to 320 pixels wide, and that tolerate text resizing up to 200%;
• Form fields with associated labels;
• Content available in 23 languages, with the page language declared programmatically — including right-to-left support for Arabic.

We are aware of the following. Each is scheduled for remediation.

• Colour contrast. Some decorative and secondary text in our brand palette — particularly gold on light backgrounds — does not reliably meet the 4.5:1 contrast ratio required at Level AA. We are auditing every such combination.
• Calendar and timetable views. The dashboard's appointment grid is a dense, two-dimensional interface. Screen reader announcement and keyboard traversal of that grid are not yet at the standard we want.
• Date and time pickers. Some pickers in the booking flow depend on pointer interaction more than they should, and their state changes are not consistently announced.
• Third-party content. Payment pages are hosted by our payment provider and embedded content such as maps is supplied by third parties. We do not control their accessibility, and we raise issues with those providers where we find them.
• Mobile applications. The iOS and Android apps have not yet been assessed against EN 301 549 to the same depth as the web surfaces.

This statement is based on a self-assessment carried out by Boona, using a combination of automated testing tools and manual keyboard and screen reader checks.

It has not been verified by an independent third-party accessibility audit. We say so explicitly because a self-assessment and an audited conformance claim are not the same thing, and you are entitled to know which one you are reading.

Statement prepared: 26 August 2026. We review it at least annually, and whenever we make significant changes to the platform.

If you encounter a barrier using Boona, or you need information that is currently presented in an inaccessible form, contact us:

• Email: contact@boona.app — please put "Accessibility" in the subject line.

Tell us the page or screen, what you were trying to do, and the assistive technology and browser you were using, if you can. We aim to acknowledge within 5 working days and to tell you what we will do and by when.

If you need content from this site in an alternative accessible format, ask and we will provide it.

If you are not satisfied with our response, you can escalate to the national market surveillance authority responsible for enforcing the European Accessibility Act in your EU member state. Each member state designates its own authority, and the applicable one depends on where you live.

If you tell us you intend to escalate, we will provide the contact details of the relevant authority for your country to the best of our knowledge.

Privacy Policy · Terms of Service · Security · Data Processing Agreement · Cookie Policy